1. Introduction
Welcome to Hojiva.com. We are committed to protecting the personal information of our customers and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please do not use our Website.

2. Information We Collect

◉ Information You Provide Directly

⇢ Full name
⇢ Email address
⇢ Phone number
⇢ Shipping and billing address
⇢ Order details and purchase history
⇢ Payment information (processed securely through third-party payment gateways; we do not store card details)

◉ Information Collected Automatically

⇢ IP address and browser type
⇢ Device information and operating system
⇢ Pages visited, time spent, and referring URLs
⇢ Cookies and similar tracking technologies


3. How We Use Your Information
We use the information we collect for the following purposes:

⇢ To process and fulfil your orders and transactions
⇢ To send order confirmations, invoices, and shipping updates
⇢ To respond to customer service inquiries and support requests
⇢ To send promotional offers, newsletters, and marketing communications (with your consent)
⇢ To improve and personalise your experience on our Website
⇢ To detect, prevent, and address fraud, security issues, and technical problems
⇢ To comply with applicable laws and legal obligations


4. Legal Basis for Processing (Under Indian Law)
Our processing of your personal data is governed by the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act) as applicable.

We process your data on the following legal bases:

⇢ Your consent, freely given at the time of collection
⇢ Performance of a contract (i.e., processing your order)
⇢ Compliance with legal obligations applicable to us
⇢ Our legitimate business interests in operating and improving our services


5. Sharing of Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

⇢ Service Providers: With trusted third-party vendors such as payment processors, logistics/shipping partners, and email service providers, solely to fulfil your orders and provide services on our behalf.
⇢ Legal Requirements: When required by law, court order, or governmental authority, or to protect our legal rights.
Business Transfers: In connection with a merger, acquisition, or sale of business assets, your data may be transferred to the successor entity.

All third parties with whom we share data are required to maintain the confidentiality and security of your information.

6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use:

⇢ Essential Cookies: Necessary for the Website to function properly (e.g., shopping cart, login sessions).
⇢ Analytics Cookies: To understand how visitors interact with our Website (e.g., Google Analytics).
⇢ Marketing Cookies: To deliver personalised advertisements and promotions.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our Website.

7. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption, secure servers, and restricted access to personal data.
While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

8. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable Indian laws and regulations. Order and transaction records may be retained for a minimum of seven (7) years in accordance with applicable accounting and tax laws.

9. Your Rights
Under the Digital Personal Data Protection Act, 2023 and other applicable Indian laws, you have the following rights with respect to your personal data:

⇢ Right to Access: Request a copy of the personal data we hold about you.
⇢ Right to Correction: Request correction of inaccurate or incomplete data.
⇢ Right to Erasure: Request deletion of your personal data, subject to applicable legal requirements.
⇢ Right to Grievance Redressal: Raise a complaint or concern about how your data is handled.
⇢ Right to Withdraw Consent: Withdraw consent for processing at any time (this will not affect prior lawful processing).

To exercise any of these rights, please contact us using the details in Section 13 below. We will respond within a reasonable time frame in accordance with applicable law.

10. Children's Privacy
Our Website is not directed to individuals under the age of 18 years. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data without parental consent, please contact us immediately and we will take steps to delete such information.

11. Third-Party Links
Our Website may contain links to external websites or third-party services. This Privacy Policy applies solely to Hojiva.com. We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any external sites you visit.

12. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. The revised policy will be posted on this page with an updated effective date. We encourage you to review this page periodically. Continued use of our Website following any changes constitutes your acceptance of the updated policy.

13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Hojiva.com

22, Suryoday Soc, Suvidha Row-House, Bapasitaram Chowk, Simada, Surat, Gujarat, India

📞 +91 99096 11165
📧 hojivainfo@gmail.com
🌐 https://hojiva.com

For grievances under the DPDP Act, 2023, you may also contact our Grievance Officer at the above email address.

This Privacy Policy was last updated on 30 April 2026.