1. Overview
At Hojiva.com, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we're here to help. Please read this policy carefully before making a purchase.

2. Eligibility for Returns
You may request a return under the following conditions:

⇢ The return request is raised within 7 days of delivery
⇢ The item is unused, unworn, and unwashed
⇢ The item is in its original packaging with all tags intact
⇢ You have the original invoice or order confirmation

The following items are NOT eligible for return or exchange:

✘ Items marked as "Final Sale" or "Non-Returnable" on the product page
✘ Items that have been used, damaged, or altered after delivery
✘ Innerwear, undergarments, or hygiene-sensitive products
✘ Items purchased during special sales or clearance events (unless received damaged or defective)


3. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

⇢ Your order number
⇢ Clear photographs of the damaged/defective item
⇢ A brief description of the issue

We will arrange a replacement or full refund at no additional cost to you.

4. How to Initiate a Return
To initiate a return, follow these steps:

1 . Email us at hojivainfo@gmail.com or call +91 99096 11165
2 . Provide your order number, item(s) to be returned, and reason for return
3 . Our team will review your request and respond within 2 business days
4 . nce approved, we will share the return shipping address
5 . Pack the item securely and ship it back to us
6 . Share the tracking details with our team after dispatch


5. Return Shipping

⇢ Damaged / Defective / Wrong items: Return shipping cost will be borne by Hojiva.com
⇢ Change of mind / Size exchange: Return shipping cost will be borne by the customer

We recommend using a trackable courier service. We are not responsible for items lost in transit during return.

6. Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed as follows:

⇢ Refund MethodTimelineOriginal Payment Method (UPI / Net Banking / Card)5–7 business daysStore Credit / CouponWithin 24 hours of approvalCash on Delivery OrdersBank transfer within 5–7 business days
⇢ Please note that your bank or payment provider may take additional time to reflect the credit in your account.

7. Exchange Policy
We offer size or colour exchanges subject to stock availability. To request an exchange:

⇢ Contact us within 7 days of delivery
⇢ The item must meet the return eligibility criteria in Section 2
⇢ If the requested size/colour is unavailable, we will issue a full refund or store credit

8. Cancellation Policy

◉ Before Shipment:
You may cancel your order within 24 hours of placing it by contacting us at hojivainfo@gmail.com or +91 99096 11165. A full refund will be issued.

◉ After Shipment:
⇢ Once an order has been shipped, it cannot be cancelled. You may initiate a return after delivery as per this policy.
⇢ For Prepaid Orders cancelled before shipment: Refund will be credited to the original payment method within 5–7 business days.

9. Non-Refundable Charges
The following are non-refundable in all circumstances:

⇢ Original shipping charges (unless the return is due to our error)
⇢ Cash on Delivery (COD) handling fees.

10. Shipping Policy
At Hojiva.com, we strive to deliver your orders quickly and safely.

◉ Order Processing
⇢ Orders are typically processed within 1–3 business days after order confirmation.
⇢ Orders placed on Sundays or public holidays will be processed on the next business day.

◉ Estimated Delivery Time
⇢ Standard Shipping: 4–5 business days
⇢ Express Shipping: 2–4 business days

Delivery timelines may vary depending on your location, courier availability, and unforeseen circumstances.

◉ Shipment Tracking
⇢ Once your order is shipped, tracking details will be shared via SMS, email, or WhatsApp.
⇢ Customers can use the tracking link to monitor the delivery status of their order.

◉ Delivery Delays

While we make every effort to ensure timely delivery, Hojiva.com is not responsible for delays caused by:

⇢ Courier or logistics partners
⇢ Natural disasters or weather conditions
⇢ Government restrictions or public holidays
⇢ Incorrect shipping address provided by the customer
⇢ Other unforeseen circumstances beyond our control

◉ Shipping Address

Customers are requested to provide accurate and complete shipping details while placing an order. Hojiva.com will not be responsible for failed deliveries due to incorrect or incomplete addresses.

11. Contact Us
For any refund, return, or cancellation queries, please reach out to us:
Hojiva.com

22, Suryoday Soc, Suvidha Row-House, Bapasitaram Chowk, Simada, Surat, Gujarat, India

📞 +91 99096 11165
📧 hojivainfo@gmail.com
🌐 https://hojiva.com

Our support team is available Monday to Saturday, 10:00 AM – 6:00 PM IST.

This Refund & Return Policy was last updated on 30 April 2026.